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Remote Helpdesk
Jake (fictional) or one of his employees spent a lot of time every month helping coworkers with minor computer problems.
They'd help employees with problems like setting up monitors and installing software applications.
Jake and his "temp help desk" employee weren't able to spend time on their client projects.
Jake realized his client projects was taking longer and longer due to work on those help desk type of tasks.
Jake's clients were starting to get anxious with the delays.
Jake was concerned some of his high-income clients were going to leave his firm. He'd lose significant revenue if he lost a few of those high-income clients.
Jake hired us to take over his help desk tasks.
Now, Jake's employees call our remote help desk line for support.
Jake and his "temp help desk" employee focus on completing client projects in a timely manner.
Clients are happy their projects are getting done on time.